Car rental in Phuket — terms and conditions

Read following information before begin your journey. We collected most often questions from travelers. If you can not find informations you need please send us an email.

Should I book a car in advance?
How to make reservation?
Is it possible to see photo of the car, choose color, etc?
What documents needed to rent a car?
Can I use my diver licence to drive a car in Thailand?
Can you delivery/pick up car early morning or late at night?
How do you deliver and pick up car?
What gasoline level is when you deliver the car?
Can I pay for rent in foreign currency?
Can I pay by credit card?
Can a leave security deposit by credit card?
Do your cars have insurance?
Can reduce deductible to zero?
Whats are traffic fines in Thailand?
What should I do in case of accident?
I already rented your car, is it possible to extend our rental period?
I already rented your car, can we return it earlier?
What baby car seat do you have?

Should I book a car in advance?

We recommend you to make advance booking, in this case you have more choice and can be sure that get a car that you looking for. But if you are already in Phuket and suddenly decided to rent a car than you always can contact us by phone and we will find car for you.

How to make reservation?

Fill up the booking form on main page. We do not ask advance payments, you you pay full amount on delivery date.

Is it possible to see photo of the car, choose color, etc?

Our service policy first-come, first-served and provide newest car to first-come. But we can not guarantee 100% make, color, year, mileage, provide photo of the car and others narrow parameters, but can not avoid force majeure circumstances.

For example: car is out of order, in this case we will:
1. Try to provide another car in a same class;
2. Try to provide another car from higher class with out extra charge;
3. Try to provide another car from lower class with refund;
4. Try to provide another car from partners;
5. Will have to cancel order and make refund for unused days if you already paid.

And we will do our best to provide the exactly car that reserved. All cars in fleer are in good conditions because we provide scheduled and unscheduled maintenance.

What documents needed to rent a car?

You will need:

  • Original and copy of passport
  • Original and copy of passport driver licence
  • Security deposit 300 $ or 300 € or 10 000 baht

We don’t keep original documents.

Can I use my diver licence to drive a car in Thailand?

Article 41 of Convention on road traffic in Vienna 1968 describes requirements for driving licences. Key of those are:

Contracting Parties shall recognize as valid for driving in their territories:
(i) any domestic permit conforming to the provisions of Annex 6 to the Convention;

(ii) any international permit conforming to the provisions of Annex 7 to the Convention, on condition that it is presented with the corresponding domestic driving permit.

Full text of Convention
List of countries ratified the convention

By the law you can use domestic driver licence in Thailand not longer than 3 months.

Can you delivery/pick up car early morning or late at night?

Delivery hours 10:00 – 18:00.
In case you need delivery/pick up in other there are two options:

NEXT WORKING TIME
Car will be delivered/collected in the same day in neares working hours or on a next day.

EXTRA CHARGE
This options need to be confirmed with delivery staff. In this case you pay extra in addition to standard delivery/pick up price (200-300 baht) if any.
Extra charge for deliver according time:
06:30-10:00, 18:00-23:30 = 500 THB
23:30-06:30 = 700 THB

TRANSFER
On arrival:
– driver meet you at airport and bring to hotel
– we deliver car at the same day in working hours or next day.
On departure:
– you return car in working hours
– at t he same day or next day driver send you to the airport.

In case you rent car for more that 10 days you can get special price for transfer (one way) – 1000 THB, standard price start from 1250 THB/way. To check transfer price and make reservation please visit our website http://phuketdrive.com/en/driver/transfer. Payment for the transfer should be made in advance through PayPal invoice, registration is not required.

How do you deliver and pick up car?

On Delivery our staff will help you to fill up rental agreement:
– Write all damages if any;
– Write battery condition;
– Write gasoline level;
– Write deposit and rental fee amounts.
You will get 1 copy of agreement.

On pick up date our staff will compare car conditions car gasoline level with original agreement and pick up car.

What gasoline level is when you deliver the car?

Car will be with full or almost full tank of gasoline. Gasoline level will be noted in rental agreement. On last day you need to return car with same level of gasoline or pay for deficient amount according price of full tank marked in agreement:
S class – 1500 baht;
M, ML classes – 1800 baht;
LA, LB, LC classes – 2000 baht.

Can I pay for rent in foreign currency?

Payment in currency is possible, in this case company rate = Bank rate – 0,5 THB. Example: if rate in the bank 34,63, company rate to pay will be 34,13.
To check current bank rate we use information from Kasikorn Bank – link. Se column BANK NOTES. In case of US Dollar need to check rate for USD 50-100.

В случае оплаты долларами или евро расчет производится по курсу банка -0,5 бата. Ссылка на банк для проверки курса http://www.kasikornbank.com/EN/RatesAndFees/ForeignExchange/Pages/ForeignExchange.aspx (нужно смотреть строку USD : 50-100 и колонку BANK NOTES).
Например, если курс сейчас 32,5, то курс для оплаты будет 32,0.

Can I pay by credit card?

Yes, but you can do it at office only. You can rent a car at the office or follow delivery man to office after receive a car.
Pay for rental at hotel or villa can only in cash.
If you pay by card 3% will be charged extra.
We accept: VISA, Mastercard, JCB, UnionPay, DinnersClub.

Can I leave security deposit by credit card?

At this moment can not.

Do your cars have insurance?

The car is provided with Collision Damage Waiver which includes:
– Compulsory insurance coverage;
– Driver, passenger and third party coverage;
– Damage coverage on rental vehicle with fixed excess amount of minimum 2,000 baht and maximum 10,000 baht for 1st group and 4,000–2,0000 baht accordingly for 2nd group when renter is at fault or could not identify the third party involved in any accident damage.
Fixed excess amount of 20,000 baht for 1st group and 30,000 baht for 2nd group in the event of loss or theft to the rental vehicle.

1 group: S, M, ML classes – Honda Jazz/City, Toyota Vios/Yaris, Chevrolet Aveo, Mitsubishi Mirage, Honda Brio, Toyota Avanza etc.
2 group: LA, LB, LC classes – Toyota Fortuner, Toyota Camry, Toyota Hilux

Insurance coverage

Compulsory insurance
Third party Maximum coverage
Body inguries 50,000 per person
In case of death or permanent dysfunction 100,000 per person
For driver and passengers Maximum coverage
Body injuries 15,000 per person
In case of death 35,000 per person
1 st class insurance
Third party Maximum coverage
In case of body injuries or death, within 10,000,000 baht per accident
1,000,000 baht per person
Property 2,500,000 baht per accident
For driver and passengers Maximum coverage
In case of death or permanent dysfunction
Driver
Passengers
Bail
 
100 000 baht per person
200 000 baht per person
300 000 baht per accident
Car repairing Maximum coverage
S class 350,000 бат
M class 500,000 бат
L class 1,000,000 бат

Insurance do not cover moral compensation for third party when renter is at fault. This question must be solved between renter and injured person.

Can reduce deductible to zero?

Can not. We use insurance only with deductible. In most cases it is more advantageous because you don’t need to pay extra for rent. We don’t use zero deductible because
as experience has shown it deprives drivers of caution. If accident is doesn’t happened by your fault you will get full deposit back when return car.

Whats are traffic fines in Thailand?

For cars

  • Absence of driver licence — 200-500 baht
  • Seat belt — 400 baht

For bikes

  • Helmet — up to 500 baht
  • Passenger with out helmet — 1000 baht

Common

  • Talking on mobile while driving — 400 baht
  • Wrong parking — 400 baht
  • Red light — 1000 baht

If your car have been locked for wrong parking you need to take traffic tickets and pay fine in nearest police station.

What should I do in case of accident?

1. Contact Phuket Drive office 087 555 81 55;
2. Do not move car until policeman or insurance office will let you do that.
3. Make photo/video of accident site
4. Smile, it does work here!

! In case you wish to visit night bars or disco use taxi. Accident’s investigation at night will take 2-3 time longer that in day time,

I already rented your car, is it possible to extend our rental period?

Yes it possible, you need to contact office and check if car is available.
In case you need to continue rental period for 1-2 days, payment for extra period will be collected on last day.
In case you neet to continue rental period for 3 days and more our staff will meet you at the last day of current rental period and collect payment for new period.

I already rented your car, can we return it earlier?

Yes you can.
In case you cancel booking 2 days in advance in business hours 10:00-18:00, you will get full refund for unused days, otherwise you will be charged for 1 day and the rest amount of payment will be refunded.
In case you rent a car for long period and get discount, but after cancelation you period shorten enough to lose the discount, than before refund rental payment will be recalculated at the new price with out that discount.

Example

You rent a car for 10 days, price with discount – 1,000 baht a day (original price 1,100) = 10,000 baht total.
After 5 days, your plan changed and you decided to return car tomorrow.
In this case total used rental period 5 days and rental fee will be on original price 1,100 baht a day = 5,500 + 1,100 (fine for 1 day) = 6,600 baht.
Total refund: 10,000 – 6,600 = 3,400.

What baby car seat do you have?

According baby seat manual it’s designed for kids from 9 months to 12 years for booster car seat and from 1 month to 12 years for convertible car seat.
Baby car seat

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